Terms & Conditions

1. INTRODUCTION

These Terms and Conditions ("Terms") govern your access to and use of the CAPAdata website (the "Website"), including any content, functionality, and services offered on or through the Website. CAPAdata ("we," "us," or "our") provides pension performance data, indices, and related analytics tools.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website.

2. DEFINITIONS

"CAPAdata" refers to the website and services operated by us that provide pension performance data, benchmarks, and analytics.

"Content" refers to all information, data, text, software, images, graphics, and other materials contained on or available through the Website.

"Data Providers" refers to the pension providers who supply pension performance data to CAPAdata.

"CAPAdata Index" refers to the proprietary average performance metrics compiled by us for specific investment categories (including but not limited to "young saver," "pre-retirement," and "at retirement" categories) based on data collected from Data Providers.

"User," "you," or "your" refers to any individual or entity that accesses or uses the Website.

3. ACCOUNT REGISTRATION

Some features of the Website may require you to register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Keep your account credentials confidential
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to disable any user account at any time at our sole discretion.

4. SUBSCRIPTION AND PAYMENT TERMS

4.1 Subscription Options: We offer various subscription tiers with different access levels to our data and analytics. Details of current subscription options and pricing are available on the Website.

4.2 Payment: Payment for subscriptions must be made in advance. We accept many forms of payment mechanisms including the payment methods as specified on the Website.

4.3 Renewal: Subscriptions automatically renew unless cancelled at least 30 days before the renewal date.

4.4 Changes to Fees: We reserve the right to modify subscription fees with 30 days' notice of the next annual payment cycle.

4.5 AI Research Assistant Usage: Where your subscription includes access to our AI-powered research assistant service, usage is subject to fair use policies. We reserve the right to:

  • Monitor usage levels to ensure system stability and fair access for all users
  • Implement usage limits where excessive use may impact service quality for other users
  • Adjust subscription fees or implement usage-based pricing to accommodate exceptionally high usage levels, with 30 days' notice
  • Temporarily restrict access to maintain system performance during peak demand periods

4.6 Refunds: Refunds are not provided for subscription fees, except as required by applicable law or as specified in our refund policy.

5. AI-POWERED RESEARCH ASSISTANT

5.1 Service Description: CAPAdata provides an AI-powered research assistant (the "AI Service") that enables users to query and analyse historical research and reports from Corporate Adviser spanning over 10 years of publications. This service uses Large Language Model (LLM) technology in a hybrid implementation.

5.2 Data Scope and Ring-Fencing: The AI Service operates exclusively on:

  • Corporate Adviser research reports and publications stored within the CAPAdata platform
  • Historical content dating back over 10 years within our repository
  • No external data sources or third-party content outside our controlled environment

The AI Service is completely ring-fenced and does not have access to:

  • User personal data or account information
  • Data from other websites or external sources
  • Real-time internet content or live data feeds
  • Any information beyond the specified Corporate Adviser research repository

5.3 Hybrid Implementation and Quality Control: Our AI Service operates using a hybrid approach that includes:

  • Human oversight and review capabilities for AI-generated responses
  • Continuous monitoring and improvement of response accuracy
  • Regular auditing of AI outputs against source materials
  • Ability to trace AI responses back to original source documents
  • Ongoing refinement of the AI model based on usage patterns and feedback

5.4 AI Service Limitations and Disclaimers:

  • AI-generated responses are provided for informational purposes only and should not be considered as professional advice
  • Users should verify AI responses against original source materials where critical decisions are involved
  • The AI Service may occasionally produce inaccurate, incomplete, or outdated information
  • We do not guarantee the completeness or accuracy of AI-generated content
  • AI responses do not constitute financial, investment, legal, or regulatory advice

5.5 User Responsibilities: When using the AI Service, you agree to:

  • Use the service responsibly and in accordance with these Terms
  • Verify important information against primary sources
  • Not rely solely on AI responses for critical business decisions
  • Report any obvious errors or concerns about AI responses to help us improve the service
  • Understand that AI technology is continuously evolving and improving

5.6 Fair Use Policy: The AI Service is subject to fair use policies to ensure equitable access for all users. Excessive usage that may impact system performance or availability for other users may result in temporary restrictions or account review.

6. INTELLECTUAL PROPERTY RIGHTS

6.1 Our Content: All Content on the Website, including but not limited to data, text, graphics, logos, images, audio clips, digital downloads, software, and AI-generated responses, is owned by CAPAdata, our Data Providers, or other content suppliers and is protected by copyright, trademark, and other intellectual property laws.

6.2 License to Use: We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website and Content, including AI Service responses, for your permitted use as defined in these Terms.

7. PERMITTED DATA USAGE AND RESTRICTIONS

7.1 Permitted Data Usage: You may use the data, including AI-generated responses, as follows:

  • Personal Users: For personal research and analysis
  • Business Users: For internal business operations relevant to your organization's activities, including:
    • Informing investment decisions
    • Conducting pension scheme assessments
    • Performing market comparisons
    • Creating internal reports and analyses
    • Advising clients (for financial advisors and pension consultants)
    • Other legitimate business purposes related to pension and investment evaluation
  • Other purposes explicitly authorized in writing by CAPAdata

7.2 Restrictions: You may not:

  • Use the Content in any manner that enables, directly or indirectly, any competitor of our Data Providers to benefit from, replicate, or derive commercial advantage from the Content
  • Resell, sublicense, or otherwise make the Content available in a form that could reasonably be used by any third party as a substitute for purchasing the data directly from us
  • Modify, adapt, or create derivative works of the Content in a manner that obscures its origin or enables its use outside your permitted business context
  • Use any automated tools such as data mining, scraping, robots, or similar extraction methods on the Website or Content
  • Attempt to gain unauthorized access to any part of the Website or any systems or networks connected to it
  • Reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any Content without our express written permission (except as permitted under Section 7.1)
  • Attempt to reverse engineer, extract, or recreate the underlying AI models or algorithms used in our AI Service
  • Use the AI Service to generate content that violates applicable laws or regulations
  • Attempt to manipulate or "jailbreak" the AI Service to produce inappropriate or harmful content

8. DATA ACCURACY AND DISCLAIMERS

8.1 Data Accuracy: While we strive to provide accurate and up-to-date information, we cannot guarantee the accuracy, completeness, or reliability of any Content on the Website, including AI-generated responses.

8.2 Not Financial Advice: The information provided on the Website, including through our AI Service, is for informational purposes only and does not constitute financial, investment, tax, or legal advice. You should consult with qualified professionals before making any financial decisions.

8.3 CAPAdata Index Disclaimer: The CAPAdata Index is a proprietary metric created by us based on the average performance of pension products within specific categories. The CAPAdata Index is NOT a regulated benchmark under the UK Benchmarks Regulation and should not be relied upon as such. It is provided for informational and comparative purposes only.

8.4 AI Service Disclaimer: AI-generated responses are created by automated systems and may contain errors, omissions, or outdated information. These responses should be used as a starting point for research and verified against original sources. We do not warrant the accuracy, completeness, or reliability of AI-generated content.

9. THIRD-PARTY CONTENT AND LINKS

9.1 The Website may contain links to third-party websites and content provided by third parties. These links and content are provided for your convenience only.

9.2 We have no control over the contents of third-party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

10. DISCLAIMER OF WARRANTIES

10.1 THE WEBSITE AND ALL CONTENT, INCLUDING AI-GENERATED RESPONSES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

10.2 WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AS THEY RELATE TO ALL CONTENT INCLUDING AI SERVICE OUTPUTS.

10.3 WE DO NOT WARRANT THAT THE WEBSITE OR AI SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR AI SERVICE OR THE SERVERS THAT MAKE THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11. LIMITATION OF LIABILITY

11.1 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CAPADATA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, INCLUDING BUT NOT LIMITED TO DAMAGES ARISING FROM THE USE OF OR RELIANCE ON AI-GENERATED CONTENT.

11.2 IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE WEBSITE OR AI SERVICE EXCEED THE GREATER OF £100 OR THE AMOUNT PAID BY YOU TO CAPADATA IN THE LAST 12 MONTHS.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless CAPAdata, our affiliates, licensors, and service providers, and our and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your use of the Website or AI Service, or your reliance on AI-generated content.

13. CHANGES TO TERMS

We may revise these Terms at any time by posting an updated version on the Website. Your continued use of the Website after any such changes constitutes your acceptance of the new Terms. We will provide notice of material changes to these Terms.

14. TERMINATION

14.1 We may terminate or suspend your access to the Website immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.

14.2 Upon termination, your right to use the Website will immediately cease, and you must cease all use of any Content obtained from the Website.

14.3 You may terminate your account at any time by contacting us or using the account termination features available on the Website.

15. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. GENERAL PROVISIONS

16.1 Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and CAPAdata regarding the use of the Website.

16.2 Waiver: No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.

16.3 Severability: If any provision of these Terms is held by a court to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16.4 Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms at any time without notice.

16.5 Force Majeure: We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control.

17. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

CAPAdata Ltd.
Email: info@capadata.co.uk
Phone: 020 3916 5974
Address: 167-169 Great Portland Street, 5th Floor, London England, W1W 5PF

These Terms & Conditions are effective as of 4th June 2025.